MerchPrintz (“we,” “us,” or “our”) operates the website https://merchprintz.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Range and Rate
We currently ship worldwide. We use fixed shipping rate based on locations:
- United States: $5.50
- Canada: $10.29
- Rest of the world: $10.97
Order Processing Time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Cut-off Time: Orders placed before 3:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Estimated Transit Time
Estimated transit time varies depending on the destination:
- United States: 5-10 business days (Monday-Friday)
- Canada and International: 7-14 business days (Monday-Friday)
Shipping Process
- Courier Services: We use reliable carriers such as USPS and GOFO Express for all shipments.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
Returns Policy: For detailed return instructions, please refer to our Return and Refund Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Email: [email protected]
Phone: +1 3073814794
Contact Form: https://merchprintz.com/contact
Address:
Aureprint Studio LLC
5830 E 2nd St
Ste 7000 #23881
Casper, WY 82609
United States
Store Hours: Mon to Fri: 9 AM – 5 PM (GMT-05:00) Eastern Standard Time (New York)